For returning goods bought in our website please contact us via email or call our customer services at 0333 011 6882.
In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.
We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them. For ePOS systems and ePOS software purchases built to order, the refunded amount for any returned products will be the net amount after deducting the system preparation fees such as menu items programming and system customisation. Our hourly rate is £65 per hour.
To return goods please obtain an RMA number from Customer services on 0333 011 6882. You must enclose the RMA with your return for us to refund it.
You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items.
Once we have received the goods back from you, we will give you a refund within 7 working days.
We cannot refund/cancel your purchase if the product that you purchased is software packages and that activation key is already given to you.
We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.
Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker. For products sold as open box or clearance the warranty period is 90 days.
Damage in Transit
If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Item Missing or Incorrect Item
If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on 0333 011 6882 as soon as possible and in any event within 48 hours, and we will do our best to resolve the problem.